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Frequently asked

Bookings and accounts

How do payments work?

Submitting a request asks your card issuer to authorize the disclosed total. The authorization may appear as a pending hold, but Comparsa captures it only if the creator accepts while it remains valid. An unanswered request expires after 6 days, and the issuer controls when a released hold disappears.

What about cancellations and refunds?

For a captured booking, the current schedule refunds 100% of the service amount with more than 7 days' notice, 50% from 48 hours through 7 days, and none with less than 48 hours' notice. Other adjustments and exceptions are described in the Terms.

How do I delete my account?

In the app, open Account, choose Settings, then Delete Account. Requested or accepted bookings and creator payouts still owed must be resolved first. The Privacy Policy explains deletion and legally retained records. If you can't use the app, email support@comparsa.us from the email address on your account and ask us to delete it.

Contact

Tell us what happened.

Write to support@comparsa.us with the email address on your account, the relevant booking reference if available, and enough detail for us to investigate. Never send a password or full payment-card number.